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Rights and Obligations of those Visiting a Workplace

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Health and safety legislation does not only protect employees, but extends to protect people who are visiting business premises rather than working there. People visiting workplaces have a right to be safe while on those premises and may be entitled to compensation if they are injured, through no fault of their own, during that visit.

What the law says

There are a number of UK laws in place to help keep employees, visitors, contractors, maintenance workers and the general public safe in work premises.

For instance:

  • Management of Health and Safety at Work Regulations 1999
  • Provision and Use of Work Equipment Regulations 1998
  • Manual Handling Operations Regulations 1992
  • Workplace (Health, Safety and Welfare) Regulations 1992
  • Personal Protective Equipment at Work Regulations 1992
  • Health and Safety (Display Screen Equipment) Regulations 1992

The law requires that employers and owners of premises properly assess the risks faced by their employees, but also those which may be relevant to customers, suppliers, visitors, partners, and any other persons who might come into contact with or be affected by their business activities.

Taking care of yourself and foreseeable risk

As with employees, people visiting a business premises do have some responsibilities for their own safety; they are under a duty to take care of their own health and safety and must not undertake any reckless actions that might put themselves or someone else at risk.

Visitors must be informed of any site or premises safety rules and will be under a duty to comply with them. If given health and safety equipment, such as protective clothing, they must make use of it properly.

In short, if the chances of an accident are reasonably foreseeable, then a member of the public might not necessarily have grounds to claim compensation if one occurs and they had not taken proper precautions.

For example, if signage at the entrance to a building site requires visitors/workers to wear a hard hat, then it is reasonable to expect there to be a danger of falling items or a risk of collision with low hanging equipment etc. If a visitor chooses not to wear a hard hat, they will have put themselves at risk of injury.

Have you been injured while visiting a workplace

If you have suffered personal injury while visiting, delivering to or working on a site or premises, and the incident was not your fault, the work accident solicitors at Thompsons Scotland could help you.

We can quickly ascertain the eligibility of your claim and will advise you of the likelihood of success.

Start your compensation claim now.

Call us on 0800 0891331 for no win no fee help and advice.

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17 December 2025
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I have had nothing but excellent service, compassion and understanding. Explanation at every turn.

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10 December 2025
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Aisha was a brilliant solicitor for my case. She was very kind and polite, she successfully obtained a settlement and she kept the process as stress free as she could in this type of situation. She listened and alleviated any worries I had. If I could and needed to, I would definitely recommend Aisha to any friends and family.

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9 December 2025
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Lovely experience, Charlotte always great at responding and answering my questions.

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Very kind and helpful. Always available for advice , considerate polite , a professional and rewarding experience

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Absolute brilliant service from start to finish in case couldn't ask for better service

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1 December 2025
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Michael Mazzucco

I highly recommend Michael at Thomson’s solicitors. He was so supportive and knowledgeable about my claim. He guided me through all the steps of my claim through e-mails and phone calls. His expertise resulted in a successful claim.

Janice
28 November 2025
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Tenacity, Intelligence, Ethics.

I am absolutely delighted with Raegan's professional approach and results and this is shown in my descriptors in the title above. This young lady has shown the tenacity I would wish for in such a situation coupled with high intelligence and also ethics followed to the letter. I would have no hesitation in dealing with this firm again, and as an ex technician for two high-risk Lloyds of London Syndicates, I cannot praise Raegan highly enough nor her firm. Fantastic work, thank you!. Very best wishes. Duncan Maclean (Ayr)

Duncan Maclean - Ayr
21 November 2025
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