In short - when you feel completely comfortable about doing so.

Many partner firms prefer to refer a case to us from the very outset, others prefer to obtain a precognition before passing it on. For some partners, they like to investigate then intimate the claim themselves, bringing us in as the case develops, or when insurers reject the claim or even introduce unnecessary delays into proceedings. Refer to Thompsons fits around you and your client needs, whether it’s at the early outset of the case build or after extensive preparation. When it’s time to refer, you can pick up the phone, send us an email, or organise an in person or virtual meeting to discuss your case or complete the form on our App.

The service we provide has always been a flexible one, designed to put the referrer firm, alongside their client, in control. Whether and to what extent a refer firm remains involved, once Thompsons have been instructed, is a decision for them and their client, some remain involved at ever step whilst others prefer to hand over the case, safe in the knowledge, that Thompsons deliver on service to their client.

You can decide the level of involvement you’d like to have. You might choose either:

• Full Referral Mode: you send us the details; we pay a one-off referral fee for the information you collate, and we handle the claim to its conclusion.
• Joint Handling Model: we will discuss your preferred communication methods at the outset and put in place a system for that.

Refer to Thompsons is designed with you and your client in mind, that’s why it’s the most flexible referral service available to Solicitors in Scotland.

When you refer your case to Thompsons, it is still your case - the client is still your client. This never changes. How we communicate with your client is vitally important to help bolster your relationship and enhance the client’s view that you not only remain involved, but that you’re integral to the ongoing case development.

This can include dual branded letter heading, meetings taking place in your offices, settlement cheques coming directly from you; whatever you feel most comfortable with, Refer to Thompsons is designed to help strengthen your relationship and reputation with your clients, long after the successful conclusion of the case.

You have the flexibility to remain as involved as you wish, in perception and practice.

Sometimes, all you need is a friendly chat to help steer you in the right direction.

Refer to Thompsons was designed to help build relationships between Thompsons and other solicitors across Scotland, and as such, we will happily chat through any difficult cases you have to help you decide on the best route forward – without any cost or obligation to you.

What else would you expect from the most flexible personal injury referral service available to Scottish solicitors today? To discuss your case further, just call Jayne Crawford on 07966840642.

When you refer you’re choosing not just the most flexible personal injury referral service available, you’re choosing a multi-disciplined firm that puts your client's interest first. Thompsons Scotland are a multi award winning firm, recognised for their, client focused, tailored approach to each case. We are dedicated to obtaining a result in every case we deal with. Such dedication means we often succeeding with claims for clients who came to us after other firms in Scotland had turned their cases down. Our decades of experience and traditions mean we do not give up easily, choosing to not just look at evidence we’re provided with, but to interrogate that evidence in every case that comes our way.

Our expertise runs across multiple niche areas. No one knows more than us about succeeding in complex and challenging cases as well as ensuring maximum recovery for all client’s claims.