Consumer Injury Claims | Thompsons Scotland

Effective from 19th July, our Edinburgh office at 16 - 20 Castle Street, Edinburgh, EH2 3AT, will be temporarily closed as we are in the process of relocating. During this period, there will be no staff at this office.

Please be assured that it is business as usual. You can continue to contact your solicitor by phone or email for any assistance or to discuss your case. We appreciate your understanding and are committed to ensuring that our services remain uninterrupted during this transition.

Various UK laws are designed to protect consumers from harm. If you have suffered injury, you may be able to make a consumer injury claim.

In the UK, consumer laws exist to safeguard individuals. If you've faced injury due to a defective product or a beauty treatment administered negligently, Thompsons Scotland's dedicated team of consumer injury solicitors is ready to assist. Our goal is to help you secure rightful compensation for the pain and losses you've experienced.

You can explore the possibility of initiating a consumer claims process through our No Win No Fee agreement. Contact our lawyers to discuss your circumstances and the potential for a claim. We're committed to guiding you through your rights as a consumer, explaining your options for compensation, and detailing the workings of our No Win No Fee arrangement.

Our aim is to provide clarity and support throughout the journey. Feel free to reach out for more information and a thorough discussion about your claim. Remember, there's absolutely no obligation to proceed unless you're comfortable with the steps ahead.

The Consumer Claims Process

Have you or someone you care about been hurt due to a faulty product or service? You might be eligible for compensation.

Consumer rights protect individuals from injuries caused by defective goods or services through specific legislation:

Consumer Protection Act 1987: Streamlines compensation claims for injuries from product defects.
Sale of Goods Act 1979: Ensures goods and services meet their intended purpose.
Supply of Goods and Services Act 1982: Mandates goods/services are provided with reasonable skill and care.

Why consider a claim? It acknowledges your injury and helps secure financial compensation for pain, lost earnings, and medical expenses. It also highlights flaws to prevent similar harm to others and enhances safety standards.

Consumer Claims Steps

Thompsons Scotland is one of the largest and leading personal injury solicitor firms in the country. We have a proud track record of securing settlements for our clients and can help with all types of consumer injury claim, including the following:

But what exactly is involved in making a claim for compensation? To find out more, have a look at our section on compensation claims or click on the links below.

Thompsons Scotland, a leading personal injury firm, specialises in various consumer injury claims, including medical products, contaminated food, vehicles, furniture, and electrical goods.

Curious about the consumer claims process? Explore our compensation claims section for insights. We cover crucial steps: accepting insurance offers, initial steps, claim procedures, claiming for others, time frames, costs, compensation estimates, key lawyer details, and decision-making about claims.

Beauty Treatment Claims

Since April 2017 cosmetic treatment practitioners have been obliged to register with Health Improvement Scotland. Despite this, too many remain unregistered and under-regulated, and consumers continue to sustain injury. If a beauty treatment has left you with burns, chemical burns, lacerations, rashes, infection or some other form of injury, our specialist beauty treatment injury solicitors can help you make a claim for compensation.

For more information about how we can help you secure compensation, click on the button below.

Faulty Goods

Whether you have suffered pain and injury because of defective electrical goods, as a result of faulty furniture, on account of contaminated food or because of an unsafe medical device, the consumer injury claim solicitors at Thompsons can help you take steps to uphold for full rights under Scottish law.

For more information about how we may be able to help you, click on the button below.

Consumer Claims Process

If you have been left injured by a faulty or defective product or service or have suffered ill health as a result of an accident or other circumstance, we can help you claim compensation.

We are experts in securing compensation in these circumstances. Each week we secure around £1 million in compensation for our clients, winning more than 90% of the cases we take on.

For more information about the process and how long your claim is likely to take, click on the button below or to speak with our team today, call 0800 0891 331.

Injured through no fault of your own?

Call us on

To see how much you could claim

Compensation Specialists

Our offices and meeting places

Back to the top

Talk to Thompsons

Claim Now