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For the vast majority of the time bus travel in Scotland is safe and incident-free. In part this is because bus drivers receive extensive training and must undergo rigorous testing before they are allowed to transport passengers. However, accidents do occur and if you are injured while travelling on a bus or coach you may be able to make a personal injury compensation claim for pain, expenses and losses.

What types of bus accidents occur?

Road traffic accidents involving buses occur for a number of reasons including:

  • Damaged or slippery road surfaces
  • Driver error or poor driving
  • Collisions with other vehicles
  • Mechanical failures or maintenance issues
  • Elderly passengers are particularly vulnerable to falls

All bus operators have a duty of care to the health and safety of their passengers and in any of the following situations you may be entitled to compensation:

  • If the bus driver was negligent compensation may be payable by the bus company 
  • If it was not the fault of the bus driver then another party may be to blame, in which case it may be possible to recover compensation from that driver's insurance company.
  • If the bus accident was caused by an uninsured or untraceable driver then you may be able to make a claim with the Motor Insurers Bureau.

David Adams
Partner
Partner

"If the driver is uninsured, there is a non-governmental body called the Motor Insurers Bureau that basically is the port of last resort." 

How can Thompsons help bus passengers?

If you would like to discuss the possibility of making a compensation claim, contact our no win, no fee lawyers today on 0800 0891 331.

We will investigate matters for you and provide a full assessment of your options.

Frequently Asked Questions

Injuries range from whiplash and fractures to severe head, brain, or spinal damage.

Depending on the cause, liability may rest with the bus driver, another driver, or in some cases, the Motor Insurers’ Bureau.

Yes, if you suffered injury due to negligence or another party’s fault, you may be entitled to compensation.

 

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Jordan and others kept me up to date with every update on my claim progressing and were clear when explaining the process. I was never in the dark with how far along things were. Great communication both through phone calls and email.

Michael G
11 November 2025
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Claim against Personal Injury - Thompson, Sjhone

Knowledgeable, Clear, Proactive and understanding approach from Thompsons initially, was only made better by great service, communication and attentiveness throughout the case. I received what I was promised they were going to pursue as a minimum, in just 8 months.

Sjhone Thompson
6 October 2025
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Car crash

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22 September 2025
5 / 5

Car crash compensation

Very easy to deal with. I had no idea what to do but they kept me right all the way. Thank you.

Anonymous
25 August 2025
5 / 5

Traffic accident claim

I had an accident and had Thompson solicitors represent me on my claim. They were professional through out keeping me updated on everything. Would recommend them to anyone who has the misfortune to have an accident claim. Thank you.

Paul Williams
12 August 2025
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Car accident claim

Had a nice experience with this company took a while but was sorted 👌 the people who delt with me had a lot of patience as I am not very good with emails was looked after very well thank you x

Elizabeth
28 July 2025
5 / 5

Excellent service, above and beyond

It all began with a freak cycling accident on my way to work one oct morning in 2023, unbeknown to me was the cause of the accident was a pothole in the road , I have been cycling for 20years plus and had never experienced an incident like this, but needless to say that when I contacted Nicola at Thompsons she was willing to listen and filled me with confidence, subsequently the defendant settled today with what I can only describe as a generous offer , thank you Nicola

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11 July 2025
5 / 5

Excellent Professional Service

I have been dealing with Scarlett Small who has been excellent throughout the whole process. SHe has answered all questions promptly, given advice where required and guided me through the whole process. She has been thoroughly professional, explaining any jargon etc and fully explaining the process at each stage. I would highly recommend her and Thompsons Solicitors.

Tom
19 June 2025
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