At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

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Initial Steps in a Compensation Claim

Thompsons for: Dedication, Expertise. Empathy

What happens when you make a claim following a serious accident?

If you or some close to you has suffered a serious personal injury – for example, a spinal cord or brain injury – you should consider whether you might be entitled to claim compensation for pain, suffering, financial losses and medical expenses.

Taking legal action against those responsible can seem like a daunting prospect. However, we have the experience and expertise you need to make the process as straightforward and stress-free as possible. Talk to Thompsons today.

Understanding the claim process

As soon as you contact us following a serious accident or the death of a loved one, we will arrange a time and a place to discuss the details and circumstances of the incident in detail.

Following this conversation, we will be able to determine whether your case has a good chance of success, and whether, we feel, there is the necessary evidence to prove that another party was at fault. Don't worry about this element, we are hugely experienced and will be able to find out what we need to know when we talk to you about the circumstances of an accident.

We will then talk you through the process of making a claim and give you the time you need to make a decision about whether or not you wish to proceed.

If you decide to go ahead, we will then proceed in more detail by collating medical evidence, witness statements and other documentation relevant to your accident and injuries.

As soon as this has been done, we can contact the defender to initiate the claim. If they immediately accept liability, and this does happen in specific cases where the circumstances are irrefutable, we will seek to negotiate a suitable settlement. If the defender denies liability we may then seek to litigate the claim through the courts in order to achieve a just outcome.

Claiming on behalf of another person

If you are claiming on behalf of someone who has lost capacity, perhaps as the result of a brain injury, or who is otherwise unable to claim because of the impact of their injuries, we can help you ensure that everything is arranged in the best interests of this person.

We will need you to be able to provide us with details about the accident so that we may investigate further and seek the evidence we need to prove the claim, but otherwise, the process is very similar to the sequence above.

We have a strong track record of acting in cases of this nature and are happy to answer any questions you might have.


The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) require the reporting of certain accidents. Accidents must be work-related – however, this includes accidents involving visitors and contractors in a particular workplace. RIDDOR reportable accidents include:

  • Deaths
  • Major injuries
  • 7-day injuries
  • Injuries to the public

In certain cases, the Health and Safety Executive (HSE) may initiate an investigation following a serious accident and the findings of these investigations will help to show up any failures and breaches of legislation that led to your accident or the accident involving your loved one.

Fatal Accident Inquiries

If you wish to make a fatal accident claim following the loss of a loved one in a workplace accident, road traffic accident, or other incident involving negligence, we can help you on your path to civil justice.

In addition to claiming compensation, we are also among Scotland's leading experts in Fatal Accident Inquiries (FAIs). FAIs are a type of public inquiry conducted to establish the cause of death following a fatal accident in the workplace or indeed in any circumstance which might be deemed sudden, suspicious or unexplained.

FAIs occur under the authority of the Lord Advocate and are instructed by the procurator fiscal. Although they do not attribute blame or guilt in either the civil or criminal sense, they can help establish the grounds for a family member to make a fatal accident claim for the death of a loved one.

Talk to Thompsons' serious and fatal accident solicitors

Thompsons' personal injury solicitors act for clients right across Scotland and can help you make a serious or fatal injury claim for an accident that has occurred in many different circumstances, including the following:

  • Work accident.
  • Road traffic accident.
  • Cycling accident.
  • Foreign travel accident.
  • Consumer accident.
  • Medical accident.

For more information about how we may be able to help you claim the compensation you are entitled to following an accident contact our friendly team today.

Call us on 0800 0891 331 or text CLAIM to 78866.

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