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There are a number of dangers in accepting an insurance company’s early stage offer of compensation for your injuries and losses. All too often, people who make this mistake fall victim to insurer opportunism and consequently lose out on their full entitlement to compensation. Instead it is important that you speak directly with a qualified, experienced and independent personal injury solicitor who can help you ensure the best and fullest possible settlement.

 

Seonaid Brophy
Partner
Partner

"Compensation claims are calculated using expert evidence to make a causal link between the accident circumstances and the injury sustained." 

An offer of compensation made directly by an insurance company may be of a significantly lower value than the kind of settlement which an accident compensation solicitor might help you achieve; similarly it may fall some way below any compensation order that might be made by the relevant Scottish Court. Additionally, the offer may not include compensation for all losses sustained, including compensation for inconvenience, property damage and services provided by family members to name but a few.

Don't become liable for your employer's losses

If you took time off work as a result of the injuries you sustained in an accident that was not your employer's fault, your employer may be entitled to claim compensation for the sick pay they paid to you. Although this compensation is usually paid by the defendant's insurers, if you do not give your employers a chance to claim back sick pay before accepting an offer of compensation from an insurance company, you may become directly responsible for repaying the sick pay.

Prepare for all prognoses

Some insurance companies will offer you a reduced settlement in the aftermath of an accident in order to try to minimise the amount of compensation they have to pay. Early offers made by insurance companies are often accepted on a full and final basis; this means you cannot make an additional claim at a later stage should your injuries develop complications or unforeseen consequences that cause you to suffer more than you initially expected.  Avoid accepting these early stage settlements to ensure that the long-term prognosis of your injuries is fully accounted for. 

Give yourself time for advice and diagnosis following a car crash

If you have been involved in a car crash and sustained whiplash injury you may not be able to tell without a medical expert's advice whether your symptoms are going to last a week, a month, a year or more. Without specialist advice you may accept an offer of compensation that does not adequately reflect the extent of your injury, pain, suffering and losses. Don’t let an insurance company rush or pressure you in to accepting a low offer.

Case studies - it may not be too late

Even if you have accepted a low offer from an insurance company in the immediate aftermath of a road accident, Thompsons may still be able to help. We acted for a client who had accepted an offer of £500 compensation that she had received from the insurers by way of text message. In the circumstances of her case we were able to show that her acceptance of the offer was not legally valid. After obtaining medical evidence on behalf of our client confirming her injuries, we raised a Court action. The insurers later agreed to pay an additional £1,500 compensation.

In another case, Thompsons’ client received an offer of compensation of £1,346 from the third party insurance company four days after her accident. Soon afterwards she signed an acceptance form.  When her injuries persisted, she contacted us for help. Thompsons took matters up on her behalf on the grounds that the third party insurance company had acted improperly in the way they had made the offer to our client. Medical evidence of the injuries was obtained and a Court action was ultimately raised, following which the third party insurance company paid an additional £5,000 compensation. 

Help today for a brighter future

Thompsons is the largest personal injury firm in Scotland and can lend you all the authority and expertise you need to give you your case the best possible chance of a successful outcome. We win around 90% of the claims we taken on and each week secure around £1 million in compensation for our clients. Unlike an insurance company, we take steps to ensure we are fully abreast of every detail that is pertinent to your case.

Call our specialist accident compensation solicitors for free on 0800 0891 331 or complete the compensation claim form and we will assist you on a No Win No Fee basis which means there will be NO cost to you in the event that your claim is unsuccessful.

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Civil case

From start to finish the Team at Thompsons have been fantastic, very down to earth polite professional ladies, always made me feel at ease and very comfortable, Suzanne has been a great representative and won my case, for that i am truly grateful, anyone who gets the pleasure to work with her and her team will be in great hands, fantastic service and quick resolution, well done ladies,

Jacqueline
9 September 2026
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Compensation claim

Very professional and with excellent communication.

Anonymous
31 August 2026
5 / 5

Bus accident

Very helpful and polite my experience was very good and easy on my part holly did everything for me

Anonymous
26 August 2026
5 / 5

Excellent Service

I cant rate Thompsons Scotland highly enough. The service I received was impeccable. Many thanks to Karen Shand, she was very professional, answered all my questions and kept me updated as my claim progressed. Thompsons Scotland are very fortunate to have Karen represent them.

Tom
25 August 2026
5 / 5

Work injury

Smooth process and Caitlyn Thomas kept me well informed throughout. Good end result.

Anonymous
24 August 2026
5 / 5

Would recommend Alix at Thompsons

Had a great experience with Alix at Thompsons solicitors. Alix was very attentive and had great communication throughout the whole journey

Rebecca Moore
22 August 2026
5 / 5

Highly Professional

I had a very positive experience with Thompsons in dealing with my personal injury claim. Derek McLean dealt with my case and I am very grateful to him in securing my compensation. A special thank you to Karen Shand who provided supportive communication throughout.

Jim
20 August 2026
5 / 5

Thompson Solicitors Review

Professional from start to finish. Referred me to the appropriate professionals to inform my Case. Provided advice to enable me to settle my Case. Advice seemed fair and reasonable. I was not put under any pressure at any time.

Anonymous
19 August 2026
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