Holiday Accident Claims: Should You Accept an Apology or Upgrade?
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Transcript
Some holiday providers will potentially offer some gestures of
goodwill after an accident's happened.
Things like room upgrades, free meals, or other gestures after an accident's
happened. These things should not be confused with
a payment for compensation. In some situations, the holiday operators
may need to offer you immediate assistance.
For example, helping you relocate to a different room or arranging medical
support, and that is completely appropriate.
Important thing is to always be cautious about signing anything.
You should never sign anything or agree that matters are resolved.
Small gestures are often about looking after you in the moment, but these should
never be confused with your legal right to make a claim for compensation.
