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Faulty product compensation claims

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Perhaps your son broke his arm when the newly repaired brakes failed on his bike? Maybe you burned your hands when your new toaster exploded? Or maybe your hyper-fit husband suffered a serious injury to his muscles and ligaments as a result of a piece of malfunctioning fitness or gym equipment?

There are many situations in which innocent victims suffer pain and injury because of defective or faulty products. While most goods and products supplied to consumers in the UK are perfectly safe, those that are faulty can have a devastating impact on the people who are exposed to them.

If you or a loved one has suffered an illness or injury as a result of a defective product, then you could be entitled to claim compensation. It can be heartening to know, also, that in doing so you may also help to prevent someone else becoming ill or injured in the same way.

Electrical Injury Solicitors

Faulty electrical goods carrying live currents pose severe risks, including electric shock, electrocution, and burns.

At Thompsons Solicitors Scotland, our personal injury team specialises in electrical injury claims. We assist in obtaining electrical injury compensation for pain, lost earnings, medical expenses, and related costs due to defects in electrical products.

Manufacturers and retailers hold a duty of care to ensure product safety and suitability. To make an electrical accident consumer injury claim, you must demonstrate the failure in meeting safety standards, resulting in injury.

Our specialised consumer injury solicitors handle claims involving various electrical products like toasters, white goods, laptops, smartphones, hair care items, chargers, and more, including cases of fires causing burns.

Injuries from electrical accidents range from first to third-degree burns, and even a 50V charge can cause irregular heartbeat, spasms, burns, cardiac arrest, and respiratory issues. The severity depends on various factors, including voltage and exposure duration.

If you've suffered injury due to a faulty electrical product, our team can guide you through the consumer claims process and offer support for medical treatment, care, and rehabilitation. With our No Win, No Fee model, you won't incur costs unless you win your case.

Faulty Pharmaceutical Product Solicitors

Despite rigorous testing, faulty pharmaceutical products sometimes slip through, causing pain, injury, and distress. At Thompsons Solicitors in Scotland, we specialise in handling claims for those affected by these issues, ensuring a full financial settlement for their losses.

Our team has a successful track record dealing with various cases, such as defective hip replacements, contaminated blood products, and faulty implants. We assist with claims related to faulty medicines and health products, including dietary supplements, antihistamines, and clinical trial issues.

Time limits for faulty health product claims are crucial; generally, there's a three-year window from the date of use, injury, or diagnosis. Exceptions apply, such as for injuries sustained as a child, allowing claims until the age of 19.

To succeed in a faulty pharmaceutical claim, evidence matters. You'll need to demonstrate injury due to the defective product, its faulty manufacture or design, proper use, and quantifiable losses. Our solicitors can guide you through collecting such evidence.

The Medicines and Healthcare Products Regulatory Agency (MHRA) oversees product safety. They ensure compliance with safety standards and raise awareness about potential risks. Non-compliant devices may face investigation or prosecution.

If you've suffered due to a faulty medical product, you could be eligible for compensation. Our No Win, No Fee service ensures no upfront costs unless your case succeeds. We handle a range of cases, providing support and guidance throughout the process.

The Consumer Protection Act 1987

The Consumer Protection Act is the major statutory instrument protecting UK consumers from personal injury caused by defective goods. The Act imposes many obligations, including the requirement that the manufacturers and sellers of goods ensure they are safe and fit for purpose. Usually, in cases involving a product manufactured outside of the European Union the claim is made against the company that imported it into the UK.

Despite the many protections provided by the Act, things can and do go wrong. If you have suffered personal injury through no fault of your own, you may have a legal right to claim compensation. You can speak to Thompsons personal injury solicitors in Scotland today about the possibility of upholding this right.

Contact a product liability claims lawyer in Scotland

Thompsons' solicitors are compensation claim experts. We have been recognised as being among the leading personal injury law firms in the country and have an excellent success rate, winning over 90% of our personal injury cases.

Making a claim for compensation can be a daunting prospect, but our experienced consumer claim lawyers will be able to guide you through the process and advise you on the best way forward.

Start your compensation claim now. Call us on 0800 0891 331 for No Win No Fee help and advice.

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Anonymous
31 August 2026
5 / 5

Excellent Service

I cant rate Thompsons Scotland highly enough. The service I received was impeccable. Many thanks to Karen Shand, she was very professional, answered all my questions and kept me updated as my claim progressed. Thompsons Scotland are very fortunate to have Karen represent them.

Tom
25 August 2026
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Had a great experience with Alix at Thompsons solicitors. Alix was very attentive and had great communication throughout the whole journey

Rebecca Moore
22 August 2026
5 / 5

Highly Professional

I had a very positive experience with Thompsons in dealing with my personal injury claim. Derek McLean dealt with my case and I am very grateful to him in securing my compensation. A special thank you to Karen Shand who provided supportive communication throughout.

Jim
20 August 2026
5 / 5

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Professional from start to finish. Referred me to the appropriate professionals to inform my Case. Provided advice to enable me to settle my Case. Advice seemed fair and reasonable. I was not put under any pressure at any time.

Anonymous
19 August 2026
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Great help and very professional, highly recommended.

Scott Schoneville
19 August 2026
5 / 5

Brilliant experience with Alix and Thompsons

I had an exceptional experience with Alix as my solicitor over the past 6 months or so. Alix has been communicative, clear, professional and her work has led to a very positive outcome for my case. I’m so grateful for her support and the seamlessness with which she has ensured that I’ve reached a favourable solution.

Rita Lockheart
18 August 2026
5 / 5

First class kind and caring service

Emma took on my historic child abuse case and worked diligantly, with care and compassion, to achieve a substantial sum of money for me. But it was never about the money, it was about being heard and believed, and being able to get justice from the organisation who left me in danger! It was closure and healing at the same time. Emma (and team) worked on my case for quite a few years, no stone went unturned, and was very thorough and professional. She really listened to me, and understood where I was and what i wanted to achieve. And she did this and so much more! I cant thank Emma and Thompsons enough for their professionalism and for the outcome I received, and I highly recommend her. It is not a short process, and requires much patience, but well worth the wait! Thank you Emma :)

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15 August 2026
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