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Faulty product compensation claims

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Perhaps your son broke his arm when the newly repaired brakes failed on his bike? Maybe you burned your hands when your new toaster exploded? Or maybe your hyper-fit husband suffered a serious injury to his muscles and ligaments as a result of a piece of malfunctioning fitness or gym equipment?

There are many situations in which innocent victims suffer pain and injury because of defective or faulty products. While most goods and products supplied to consumers in the UK are perfectly safe, those that are faulty can have a devastating impact on the people who are exposed to them.

If you or a loved one has suffered an illness or injury as a result of a defective product, then you could be entitled to claim compensation. It can be heartening to know, also, that in doing so you may also help to prevent someone else becoming ill or injured in the same way.

Electrical Injury Solicitors

Faulty electrical goods carrying live currents pose severe risks, including electric shock, electrocution, and burns.

At Thompsons Solicitors Scotland, our personal injury team specialises in electrical injury claims. We assist in obtaining electrical injury compensation for pain, lost earnings, medical expenses, and related costs due to defects in electrical products.

Manufacturers and retailers hold a duty of care to ensure product safety and suitability. To make an electrical accident consumer injury claim, you must demonstrate the failure in meeting safety standards, resulting in injury.

Our specialised consumer injury solicitors handle claims involving various electrical products like toasters, white goods, laptops, smartphones, hair care items, chargers, and more, including cases of fires causing burns.

Injuries from electrical accidents range from first to third-degree burns, and even a 50V charge can cause irregular heartbeat, spasms, burns, cardiac arrest, and respiratory issues. The severity depends on various factors, including voltage and exposure duration.

If you've suffered injury due to a faulty electrical product, our team can guide you through the consumer claims process and offer support for medical treatment, care, and rehabilitation. With our No Win, No Fee model, you won't incur costs unless you win your case.

Faulty Pharmaceutical Product Solicitors

Despite rigorous testing, faulty pharmaceutical products sometimes slip through, causing pain, injury, and distress. At Thompsons Solicitors in Scotland, we specialise in handling claims for those affected by these issues, ensuring a full financial settlement for their losses.

Our team has a successful track record dealing with various cases, such as defective hip replacements, contaminated blood products, and faulty implants. We assist with claims related to faulty medicines and health products, including dietary supplements, antihistamines, and clinical trial issues.

Time limits for faulty health product claims are crucial; generally, there's a three-year window from the date of use, injury, or diagnosis. Exceptions apply, such as for injuries sustained as a child, allowing claims until the age of 19.

To succeed in a faulty pharmaceutical claim, evidence matters. You'll need to demonstrate injury due to the defective product, its faulty manufacture or design, proper use, and quantifiable losses. Our solicitors can guide you through collecting such evidence.

The Medicines and Healthcare Products Regulatory Agency (MHRA) oversees product safety. They ensure compliance with safety standards and raise awareness about potential risks. Non-compliant devices may face investigation or prosecution.

If you've suffered due to a faulty medical product, you could be eligible for compensation. Our No Win, No Fee service ensures no upfront costs unless your case succeeds. We handle a range of cases, providing support and guidance throughout the process.

The Consumer Protection Act 1987

The Consumer Protection Act is the major statutory instrument protecting UK consumers from personal injury caused by defective goods. The Act imposes many obligations, including the requirement that the manufacturers and sellers of goods ensure they are safe and fit for purpose. Usually, in cases involving a product manufactured outside of the European Union the claim is made against the company that imported it into the UK.

Despite the many protections provided by the Act, things can and do go wrong. If you have suffered personal injury through no fault of your own, you may have a legal right to claim compensation. You can speak to Thompsons personal injury solicitors in Scotland today about the possibility of upholding this right.

Contact a product liability claims lawyer in Scotland

Thompsons' solicitors are compensation claim experts. We have been recognised as being among the leading personal injury law firms in the country and have an excellent success rate, winning over 90% of our personal injury cases.

Making a claim for compensation can be a daunting prospect, but our experienced consumer claim lawyers will be able to guide you through the process and advise you on the best way forward.

Start your compensation claim now. Call us on 0800 0891 331 for No Win No Fee help and advice.

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Based on 2232 reviews
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5 / 5

Great Solicitors

Ela done a great deal to get my personal injury claim sorted. Ended with a great result, very happy with how things ended

Lewis Aitken
10 August 2026
5 / 5

Legal assistance required

Using Thompsons has been great. Especially the assistance of Campbell Beck during this period.

Simon Boyle
8 August 2026
5 / 5

Claim

From the very first phone call Sophie advised me on everything I needed to do. She has been fantastic, and I woud highly recommend anyone to use her. Thanks so much for all your guidance and getting me the best claim .

Yvonne Friend
6 August 2026
5 / 5

Fantastic

Thomsons were outstanding , the team were professional, but very approachable at the same time, nothing was too much bother for them and they left no stone unturned when preparing my claim and kept me fully updated throughout the entire process. I honestly could not fault them in anyway, they were brilliant. Through the diligence of the Team our claim was successful without having to go to court.

Andy
6 August 2026
5 / 5

Fought hard for me and secured a fantastic settlement – I couldn’t recommend more highly!

From start to finish Alix was absolutely brilliant. When I received a low initial offer, she fought my corner tirelessly, kept pushing for what my case was truly worth, and secured me a much higher, fair settlement. She always took the time to explain everything clearly in plain language, never made me feel like I was pestering with questions, and was so understanding about how stressful the whole process felt. Knowing I had someone working hard for me made such a huge difference. I could not recommend Alix and Thompsons highly enough – professional, supportive, and got me the amazing outcome I deserved. Thank you so much for everything.

Cheryl
4 August 2026
5 / 5

Superb service

Superb service from Regan Cotter he was approachable,informative & very efficient all the way through to the end keeping me informed at every step I would like to make a point of thanking Regan & his team in the handling of my claim

Kevin
4 August 2026
5 / 5

Excellent experience

I had a great experience. Everything was fully explained and all done in a timely matter. Very well mannered and respected

Anonymous
3 August 2026
5 / 5

Jennifer is Amazing and Dedicated

Jennifer is an extremely dedicated and hardworking solicitor who gives 100%. Always in contact and reachable. Always honest through the entire case. Jennifer was very understanding and compassionate throughout. We were both elated to win !

Anonymous
2 August 2026
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