Effective from 19th July, our Edinburgh office at 16 - 20 Castle Street, Edinburgh, EH2 3AT, will be temporarily closed as we are in the process of relocating. During this period, there will be no staff at this office.

Please be assured that it is business as usual. You can continue to contact your solicitor by phone or email for any assistance or to discuss your case. We appreciate your understanding and are committed to ensuring that our services remain uninterrupted during this transition.

What Happens When You Make A Claim?

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What should you expect?

If you have recently suffered a personal injury, you may find yourself going through a period of uncertainty. Depending on the severity of your injury, you may be currently having to adapt to drastic lifestyle changes, affecting both you and your loved ones. Therefore, you no doubt have a lot running through your mind, and it can be very difficult deciding what to do next.

Although pursuing legal action against those you feel responsible can feel disconcerting, Thompsons' personal injury lawyers are here to help you seek justice as efficiently as possible, allowing you to, hopefully, put the matter behind you and helping you to get back to your life as best you can.

Here we clearly lay out exactly what to expect when starting a claim with us, giving you that little bit of extra help when deciding if this is a road you wish to embark on.

The claim process

So, what actually happens when you make a claim?

Firstly, we will talk everything through with you at a time and location that is convenient to you – this will give us the opportunity to explore and discuss your options together and allow us to better understand the facts of your case. We will then be able to advise you on whether or not you have a good claim.

If you decide to go ahead, we will then go into your case in much more detail. This is because in order to successfully claim compensation, you have to be able to prove what happened. Therefore, it is vital that we investigate all the details thoroughly.

Once we know all the facts, we can then work out exactly what your losses have been and how much to claim for. We will discuss this with you, and together we can work out the best way forward.

If you decide to proceed, we will get in touch with the other party. One of two things may then happen:
They may accept responsibility, and we will then negotiate with them on your behalf to make sure you receive the maximum amount of compensation you are entitled to.
They may deny responsibility, in which case we will take them to court on your behalf to make sure you receive the maximum amount of compensation you are entitled to.

For further information on the process and more details on the sorts of questions you are likely to be asked when making a personal injury compensation claim, you can click through the pages in this section

Take the first step with Thompsons Solicitors

Thompsons' personal injury solicitors specialise in advising people on making compensation claims for injuries that they have suffered through no fault of their own. If you are thinking about making a claim, you can give one of our solicitors a call for professional and honest advice on your case. The initial advice is free, and we have a No Win No Fee Solicitors package for those who wish to take matters further.

Call us on 0800 0891 331 and take your first step towards compensation.

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