At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

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What Happens When You Make A Claim?

Thompsons Solicitors Scotland
Thompsons Solicitors Scotland

Meeting in CafeIf you have recently suffered a personal injury, you may find yourself going through a period of uncertainty. Depending on the severity of your injury, you may be currently having to adapt to drastic lifestyle changes, affecting both you and your loved ones. Therefore, you no doubt have a lot running through your mind, and it can be very difficult deciding what to do next.

Although pursuing legal action against those you feel responsible can feel disconcerting, Thompsons' personal injury lawyers are here to help you seek justice as efficiently as possible, allowing you to, hopefully, put the matter behind you and helping you to get back to your life as best you can.

Here we clearly lay out exactly what to expect when starting a claim with us, giving you that little bit of extra help when deciding if this is a road you wish to embark on.

The claim process

So, what actually happens when you make a claim?

Firstly, we will talk everything through with you at a time and location that is convenient to you – this will give us the opportunity to explore and discuss your options together and allow us to better understand the facts of your case. We will then be able to advise you on whether or not you have a good claim.

If you decide to go ahead, we will then go into your case in much more detail. This is because in order to successfully claim compensation, you have to be able to prove what happened. Therefore, it is vital that we investigate all the details thoroughly.

Once we know all the facts, we can then work out exactly what your losses have been and how much to claim for. We will discuss this with you, and together we can work out the best way forward.

If you decide to proceed, we will get in touch with the other party. One of two things may then happen:
They may accept responsibility, and we will then negotiate with them on your behalf to make sure you receive the maximum amount of compensation you are entitled to.
They may deny responsibility, in which case we will take them to court on your behalf to make sure you receive the maximum amount of compensation you are entitled to.

For further information on the process and more details on the sorts of questions you are likely to be asked when making a personal injury compensation claim, you can click through the pages in this section

Take the first step with Thompsons Solicitors

Thompsons' personal injury solicitors specialise in advising people on making compensation claims for injuries that they have suffered through no fault of their own. If you are thinking about making a claim, you can give one of our solicitors a call for professional and honest advice on your case. The initial advice is free, and we have a No Win No Fee Solicitors package for those who wish to take matters further.

Call us on 0800 0891 331 and take your first step towards compensation.

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