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Consumer Injury Claims

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Various UK laws are designed to protect consumers from harm. If you have suffered injury, you may be able to make a consumer injury claim.
Discuss your circumstances and the possibility of making a No Win No Fee consumer injury claim by calling our lawyers today

In the UK, consumer laws exist to safeguard individuals. If you've faced injury due to a defective product or a beauty treatment administered negligently, Thompsons Scotland's dedicated team of consumer injury solicitors is ready to assist. Our goal is to help you secure rightful compensation for the pain and losses you've experienced.

You can explore the possibility of initiating a consumer claims process through our No Win No Fee agreement. Contact our lawyers to discuss your circumstances and the potential for a claim. We're committed to guiding you through your rights as a consumer, explaining your options for compensation, and detailing the workings of our No Win No Fee arrangement.

Our aim is to provide clarity and support throughout the journey. Feel free to reach out for more information and a thorough discussion about your claim. Remember, there's absolutely no obligation to proceed unless you're comfortable with the steps ahead.

The Consumer Claims Process

Have you or someone you care about been hurt due to a faulty product or service? You might be eligible for compensation.

Consumer rights protect individuals from injuries caused by defective goods or services through specific legislation:

  • Consumer Protection Act 1987: Streamlines compensation claims for injuries from product defects.
  • Sale of Goods Act 1979: Ensures goods and services meet their intended purpose.
  • Supply of Goods and Services Act 1982: Mandates goods/services are provided with reasonable skill and care.

Why consider a claim? It acknowledges your injury and helps secure financial compensation for pain, lost earnings, and medical expenses. It also highlights flaws to prevent similar harm to others and enhances safety standards.

Consumer Claims Steps

Thompsons Scotland is one of the largest and leading personal injury solicitor firms in the country. We have a proud track record of securing settlements for our clients and can help with all types of consumer injury claim, including the following:

But what exactly is involved in making a claim for compensation? To find out more, have a look at our section on compensation claims or click on the links below.

THOMPSONS NO WIN NO FEE PACKAGE GOOD PROSPECTS OF SUCCESSLOW PROSPECT OF SUCCESS YOUR CLAIM IS SUCCESSFULYOUR CASE IS UNSUCCESSFULTHOMPSONS DOESN'T TAKE ON YOUR CASE NO CHARGE TO YOUYOU PAY NOTHINGYOU PAY AN AGREED PERCENTAGE OF YOUR COMPENSATION TELL US ABOUT YOUR CLAIM - FREE & NO OBLIGATION £0£0£%THOMPSONS TAKES ON YOUR CASETHOMPSONS REVIEWS YOUR CASE

Thompsons Scotland, a leading personal injury firm, specialises in various consumer injury claims, including medical products, contaminated food, vehicles, furniture, and electrical goods.

Curious about the consumer claims process? Explore our compensation claims section for insights. We cover crucial steps: accepting insurance offers, initial steps, claim procedures, claiming for others, time frames, costs, compensation estimates, key lawyer details, and decision-making about claims.

 

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10 December 2025
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Lovely experience, Charlotte always great at responding and answering my questions.

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4 December 2025
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Absolute brilliant service from start to finish in case couldn't ask for better service

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1 December 2025
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Michael Mazzucco

I highly recommend Michael at Thomson’s solicitors. He was so supportive and knowledgeable about my claim. He guided me through all the steps of my claim through e-mails and phone calls. His expertise resulted in a successful claim.

Janice
28 November 2025
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Tenacity, Intelligence, Ethics.

I am absolutely delighted with Raegan's professional approach and results and this is shown in my descriptors in the title above. This young lady has shown the tenacity I would wish for in such a situation coupled with high intelligence and also ethics followed to the letter. I would have no hesitation in dealing with this firm again, and as an ex technician for two high-risk Lloyds of London Syndicates, I cannot praise Raegan highly enough nor her firm. Fantastic work, thank you!. Very best wishes. Duncan Maclean (Ayr)

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21 November 2025
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Nothing was a hassle

While having Niamh’s representation I have to say she was terrific . Nothing was ever a bother and she took any stress and hassle away from myself, making me feel at ease. She showed great professionalism and made things very clear from the start. Thanks Niamh!!!

Joanne
12 November 2025
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Compensation

Great service from Thompsons, Reagan has been great through this process

Janice Dodds
11 November 2025
Beauty Treatment Claims

Since April 2017 cosmetic treatment practitioners have been obliged to register with Health Improvement Scotland. Despite this, too many remain unregistered and under-regulated, and consumers continue to sustain injury. If a beauty treatment has left you with burns, chemical burns, lacerations, rashes, infection or some other form of injury, our specialist beauty treatment injury solicitors can help you make a claim for compensation.

For more information about how we can help you secure compensation, click on the button below.

Faulty Goods

Whether you have suffered pain and injury because of defective electrical goods, as a result of faulty furniture, on account of contaminated food or because of an unsafe medical device, the consumer injury claim solicitors at Thompsons can help you take steps to uphold for full rights under Scottish law.

For more information about how we may be able to help you, click on the button below.

Consumer Claims Process

If you have been left injured by a faulty or defective product or service or have suffered ill health as a result of an accident or other circumstance, we can help you claim compensation.

We are experts in securing compensation in these circumstances. Each week we secure around £1 million in compensation for our clients, winning more than 90% of the cases we take on.

For more information about the process and how long your claim is likely to take, click on the button below or to speak with our team today, call 0800 0891 331.

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