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The Personal Injury Claims Process

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Step-by-Step Guide to the Personal Injury Claims Process

When you or a loved one suffers an injury due to someone else's negligence, it can be a difficult time. However, starting a personal injury claim can provide financial relief and a sense of justice. Below is a breakdown of how the process works, so you can better understand what to expect when working with Thompsons Solicitors.

Step 1: Initial Consultation

The first step in starting your claim is to determine whether you have a valid case. During your initial consultation, a Thompsons solicitor will:

  • Evaluate your injury and the circumstances surrounding it.
  • Determine whether another party’s negligence is responsible.
  • Discuss the potential for compensation and guide you on the next steps.

This consultation is crucial, as it sets the groundwork for your claim. Your solicitor will likely cover topics such as:

  • The validity of your claim.
  • The evidence required to support your case.
  • The costs involved (including No Win No Fee agreements).
  • Timeframes and any potential legal challenges.

Step 2: Evidence Gathering

To build a strong case, your solicitor will gather evidence to support your claim. This can include:

  • Medical reports detailing the nature and extent of your injuries.
  • Witness statements from individuals who saw the accident or the circumstances leading to it.
  • Photographs or videos of the accident scene.
  • Expert testimony to establish negligence or the severity of your injuries.

In complex cases like industrial disease or medical negligence, additional expert testimony may be required to prove liability.

Step 3: Negotiation

Once the evidence is gathered, your solicitor will negotiate with the responsible party, which could be an insurance company, employer, or other entity. The goal is to secure a fair settlement without the need for court proceedings. During this stage, your solicitor will advise you on whether the settlement offer is fair or if further negotiations are necessary.

Step 4: Court Proceedings (If Necessary)

If a fair settlement cannot be reached, your case may go to court. Thompsons' experienced solicitors will represent you throughout the court process, presenting evidence and advocating on your behalf. Going to court can be intimidating, but with Thompsons, you’ll have expert representation at every step.

Step 5: Compensation

Once a settlement is agreed upon or awarded by the court, compensation will be calculated based on the following categories:

  • Special Damages: Covering tangible financial losses, such as medical expenses, lost income, and rehabilitation costs.
  • General Damages: Accounting for pain, suffering, emotional trauma, and the long-term impact on your quality of life.

Step 6: Time Limits

In most cases, you must file your claim within three years from the date of the accident. In industrial disease claims, the three-year time limit begins from the date of diagnosis rather than the date of exposure.

Why Choose Thompsons?

Thompsons has a 90% success rate and recovers over £1 million every week in compensation for our clients. With decades of experience, we are committed to guiding you through each step of the process, from consultation to final compensation. We specialise in handling common personal injury claims, giving you confidence in our ability to secure a fair outcome.

Start Your Claim Today

Navigating the personal injury claims process can seem overwhelming, but with the right support, you can achieve justice and secure the compensation you need to move forward. At Thompsons Solicitors, our expert team is committed to guiding you through each stage, from the initial consultation to the final settlement, ensuring your case is handled with care and dedication.

Remember, taking action sooner rather than later strengthens your claim, as it allows for more accurate evidence gathering and timely processing. With our No Win No Fee agreement, you can begin your claim without financial worry, allowing you to focus on recovery.

If you or a loved one has been injured due to someone else’s negligence, reach out to us today. We’re here to help you start your journey toward fair compensation and peace of mind.

Legal services for Accident At Work 5 1177
Based on 2226 reviews
Excellent
5/5
5 / 5

Helpful

Solicitor talked me through the process and answered my many questions and queries.

Anonymous
17 December 2025
5 / 5

Outstanding service

I have had nothing but excellent service, compassion and understanding. Explanation at every turn.

Karl Maguire
10 December 2025
5 / 5

Personal injury case

Aisha was a brilliant solicitor for my case. She was very kind and polite, she successfully obtained a settlement and she kept the process as stress free as she could in this type of situation. She listened and alleviated any worries I had. If I could and needed to, I would definitely recommend Aisha to any friends and family.

Beth
9 December 2025
5 / 5

First and hopefully last experience on an injury claim

From my initial contact with Thompsons through to the satisfactory outcome of my claim I have been nothing but impressed by the clarity and professionalism of Jennifer and the team. Jennifer was able to set my expectations early as to both the process but more importantly the potential protracted timescales in making a claim and anticipated outcomes. it's very evident that a lot of detailed information gathering takes place in the background and detail of the circumstances and the impact of the claimant but also those directly impacted by in this case my incapacity. At every stage Jennifer kept me updated as to progress and the next steps. In summary I cant praise Jennifer and the team more highly.

Robert Swinney
4 December 2025
5 / 5

Review

Lovely experience, Charlotte always great at responding and answering my questions.

Madeline Dillon
4 December 2025
5 / 5

Unison Dumfries

Very kind and helpful. Always available for advice , considerate polite , a professional and rewarding experience

John Rielly
3 December 2025
5 / 5

Compensation claim

Absolute brilliant service from start to finish in case couldn't ask for better service

Wayne Adams
1 December 2025
5 / 5

Michael Mazzucco

I highly recommend Michael at Thomson’s solicitors. He was so supportive and knowledgeable about my claim. He guided me through all the steps of my claim through e-mails and phone calls. His expertise resulted in a successful claim.

Janice
28 November 2025
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