Our client was referred to Thompsons personal injury solicitors in Glasgow via her union, UNISON. The personal injury accident occurred in a menswear shop in Howard Street.
The background
Our client had been shopping with her father and her six-year-old son in July 2019. While in the shop, her son needed to go to the toilet, so our client took him to the ladies' customer toilet. This was a single unit toilet consisting of an entrance door, an interior door, and a long narrow cubicle with white floor and wall tiles.
Her son sat on the toilet but as our client walked towards him she tripped and fell heavily on a shallow step in the floor. She hit her head as she fell and struck the floor with her hands. She also suffered injuries to her ankles.
Following the accident it was noted that there was a gradual incline towards the shallow step which had a narrow metal strip on the edge. Our client's position was that there was no signage alerting users to the step.
The consequences
Our client suffered bilateral ankle sprains with symptoms lasting six weeks; three-month bilateral radio carpal joint sprain, and a closed minor head injury lasting for six to eight weeks.
We intimated a claim to the retailer in respect of occupier's liability.
The settlement
The defender made an offer o £5,250 in respect of personal injury compensation for the trip and fall accident claim.
Having discussed the offer with our client she was pleased to accept.
The settlement was agreed on 9 July 2021.
