Employment solicitors have helped secure compensation for a bank manager who suffered as a result of a change in bank selling culture following the Payment Protection Insurance scandal.

The woman's employment solicitors detailed how prior to the scandal the woman had been a high performing worker with an excellent sales record.

However, once the banks were forced to change their practices as a result of public outcry and parliamentary outcry, the bank manager failed to adjust and suffered a great deal of stress. It was heard that she felt under enormous pressure and became "overly direct" with customers and did not follow guidelines when completing loan applications.

She attempted to secure unfair dismissal compensation but had her claim rejected by the employment judge who, nevertheless, upheld her claim for wrongful dismissal.

"Despite my finding in relation to unfair dismissal, I do not consider that the claimant's conduct was gross misconduct," said the judge.

"I accept that the claimant found the change in culture difficult and the impact on her was particularly acute. She had been a very high performer under the previous hard sell regime and had been valued and rewarded for her efforts both financially and with recognition and praise.

The judge said that although it was "not unreasonable" that the bank sought a change in practice and attitude from its staff it still had a duty to give the worker proper notice of dismissal, as such the claim for wrongful dismissal was upheld.

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