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The festive period is always the busiest time of the year for travelling and very often the most stressful.  Unfortunately for the many Britons who are set to travel this Christmas, there have been many problems such as threatened strikes and adverse weather conditions which are set to delay or even cancel travel arrangements.

An estimated three million Britons are set to travel over the Christmas and New Year period.  Of those three million, over 200,000 are booked to travel via Eurostar.

You will of course have seen in the news that Eurostar have been having a great deal of problems over the past few days, with more delays and cancellations predicted.

If you were booked to travel on Eurostar and your train was cancelled you can rebook on a later date.  The rebooking is valid for up to 2 months after the original ticket date.  You can also ask for a full refund.

If you were left stranded as a result of the Eurostar cancellations you are able to claim compensation for “reasonable out-of-pocket expenses”.  These expenses include meals, taxis, underground and parking and well as accommodation up to 3 star level.

If you have a valid claim for compensation then all claims, together with receipts must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can write to Traveller Care, 2nd Floor, Kent House, 81 Station Road, Ashford, Kent, TN23 1AP.  It is a good idea to keep a copy of the receipts in case they are lost in the post.  Eurostar have advised that unfortunately it may take some time for the compensation to be paid out.

In addition, if you were stranded they are offering a full refund plus an additional free return Eurostar journey which must be taken within the next 12 months.  They are also offering £150 financial compensation.

If your train was delayed by more than one hour a complementary one way ticket, or a 50% reduction on a return trip will be given.  If the delay was more than 120 minutes, the compensation will be a complimentary return journey.

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