At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

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Mrs Elizabeth Lumsden and her family were enjoying the last couple of days of their dream holiday in the Egyptian resort of Sharm El Sheikh when she started feeling unwell.

Once home in Edinburgh her symptoms started to get even worse and she had to attend accident and emergency at Edinburgh Royal. Doctors ran tests on Elizabeth and discovered she had contracted the very serious food poisoning bug E-Coli. This meant she that she had a special order placed upon her by the public health agency to make sure that she couldn’t pass the bug to anybody else. Understandably Mrs Lumsden was very distressed and embarrassed.

Mrs Lumsden who works for the NHS was a member of the trade union UNISON and knew that Thompsons represent UNISON members. She got in touch with us about making a claim for compensation and immediately lawyers from the firm made contact with the tour operator TUI Travel. TUI made Mrs Lumsden an offer of £4,500 which was regarded as far too low for the pain and ongoing suffering Mrs Lumsden had endured. Thompsons obtained medical evidence which proved that Elizabeth had contracted E-Coli and outlined the symptoms she would suffer for some time to come including severe stomach cramps and vomiting.

Tracey McCartneyOnce presented with this evidence from Thompsons, TUI Travel made an improved offer of £15,000 which was accepted by Mrs. Lumsden. She said “My dream holiday ended in a nightmare as this stomach bug made me seriously ill. The hotel and the travel firm were to blame as I would never eat food outside of the hotel. I thought I would be safe eating their food. Obviously I was wrong.  I knew that as a UNISON member I would be represented by Thompsons and they really did a great job for me. Of course I wish I’d never got ill in the first place but Thompsons were in my corner and made sure I was properly compensated by the tour company for the awful time I was put through”

Tracy McKenzie from Thompsons who handled Mrs Lumsden’s case said “E-Coli is a very serious and distressing bacteria to contract and Mrs Lumsden’s symptoms were severe. As well as having her luxury holiday with her husband ruined, she required time off work and continues to suffer symptoms as a result of the negligence of TUI Travel. Thompsons were able to call upon the best medical professionals to assess Mrs Lumsden’s symptoms and to give us in-depth medical evidence to pursue her claim. We were able to win her a substantial level of compensation and her case shows just how important it is to have an experienced and dedicated legal team fighting for you.”

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