At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

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Thompsons Solicitors Scotland
Thompsons Solicitors Scotland

The festive period is always the busiest time of the year for travelling and very often the most stressful.  Unfortunately for the many Britons who are set to travel this Christmas, there have been many problems such as threatened strikes and adverse weather conditions which are set to delay or even cancel travel arrangements.

An estimated three million Britons are set to travel over the Christmas and New Year period.  Of those three million, over 200,000 are booked to travel via Eurostar.

You will of course have seen in the news that Eurostar have been having a great deal of problems over the past few days, with more delays and cancellations predicted.

If you were booked to travel on Eurostar and your train was cancelled you can rebook on a later date.  The rebooking is valid for up to 2 months after the original ticket date.  You can also ask for a full refund.

If you were left stranded as a result of the Eurostar cancellations you are able to claim compensation for “reasonable out-of-pocket expenses”.  These expenses include meals, taxis, underground and parking and well as accommodation up to 3 star level.

If you have a valid claim for compensation then all claims, together with receipts must be sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or you can write to Traveller Care, 2nd Floor, Kent House, 81 Station Road, Ashford, Kent, TN23 1AP.  It is a good idea to keep a copy of the receipts in case they are lost in the post.  Eurostar have advised that unfortunately it may take some time for the compensation to be paid out.

In addition, if you were stranded they are offering a full refund plus an additional free return Eurostar journey which must be taken within the next 12 months.  They are also offering £150 financial compensation.

If your train was delayed by more than one hour a complementary one way ticket, or a 50% reduction on a return trip will be given.  If the delay was more than 120 minutes, the compensation will be a complimentary return journey.

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