Consumer Claims

It has been reported that a passenger of the Costa Concordia cruise ship who suffered personal injury has been offered a 30% discount on future cruises. The passenger has hit out at this offer as being “insulting”.

The Carnival Group, who own Cost Cruises stated on the company web site that they had not offered any discount on future cruises to passengers who were injured on the Costa Concordia.

Hundreds of people who thought they had lost out on compensation for burns caused by toxic leather sofas have been awarded payouts after all.

The largest consumer group litigation in the UK saw compensation of £20m agreed in April this year for 1,600 victims of the now banned anti-mould chemical which caused burns, lesions and breathing difficulties.

Hundreds of people who thought they had lost out on compensation for burns caused by toxic leather sofas will get payouts after all.

The largest consumer group litigation in the UK saw compensation of £20m agreed in April this year for 1,600 victims of the now banned anti-mould chemical which caused burns, lesions and breathing difficulties.

Over 1500 people were awarded compensation after buying faulty sofas. The victims suffered skin irritation, rashes, burns and various other health problems due to a chemical contained in the sofas. The sofas were made in China and contained a fungicide called DMF. Although European law requires that imported sofas are tested before entering the UK, the chemical was so toxic that it was not tested for, as it was assumed that it would never be used in the manufacture of sofas.

Maclaren, the manufacturer of a popular child’s pushchair, have agreed to pay compensation to children who have sustained personal injury whilst in their pushchairs.

It has been reported that in excess of 40 children have suffered personal injury as a result of their fingertips becoming caught in the hinge of MacLarens collapsible pushchairs. Some parents have stated that their children lost their fingertips after they became caught in the pushchairs hinge.

Mr Neil O'Neil who works as a hospital porter was seriously hurt in a Boxing Day accident in the grounds of Stobhil hospital in Glasgow. He was going about his routine duties when he slipped on ice and sustained significant injuries. Despite the area in question being used by many pedestrians it appeared that it had not been gritted.

As a member of the trade union UNISON, Mr O'Neil was advised to consult his union lawyers, Thompsons with regard to his position. After obtaining witness statements that the area had not been gritted along with hospital record which also showed that no gritting had been done it appeared that the health board's liability was straight forward. However the Health Board would not settle and Thompson's specialist accident team raised Mr O'Neil's case at the Court of Session.

In advance of a pre-trial meeting the Health Board decided they would offer Mr O'Neil a sum of £3,000 but on Thompson's advice this was rejected. A further meeting resulted in an offer of £8,000 which Mr O'Neil was delight to accept. He said "I was very happy with the result of my case and with the excellent service I got from Thompsons. They did everything for me, kept me in the loop and gave me a first class advice. I've worked in the NHS for years and know how slow things proceed in an organisation of this size so I was amazed with how quickly Thompsons got this sorted for me. Obviously no one wants to suffer an accident at their work but when I did I was glad I could call on Thompson's help".  Mr Neil O'Neil , Glasgow

It has been reported that Standard Life bank is to pay out refunds to customers who lost money in a recent cash fund scandal.

A pension fund was mis-sold to many customers and was described as a cash haven for investors who did not want to risk their retirement savings.

The festive period is always the busiest time of the year for travelling and very often the most stressful.  Unfortunately for the many Britons who are set to travel this Christmas, there have been many problems such as threatened strikes and adverse weather conditions which are set to delay or even cancel travel arrangements.

New laws have been passed at the European Court of Justice in Luxembourg that will see air travel passengers receive compensation of up to 600 Euros (£541) if they are delayed by three hours or more.

The compensation is the same amount that is awarded to passengers if their flight was cancelled.
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