At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

Click Here to Visit our Covid 19 Information Hub

Click Here to Read More About Covid 19 & Thompsons

Thompsons Solicitors Scotland
Thompsons Solicitors Scotland

Ryanair plane

Are you one of the fifty thousand passengers let down by Ryanair today?  Ryanair has cancelled 400 flights across Europe as a result of pilot strikes.  Flights from Germany, Sweden, Ireland, Belgium and the Netherlands have all been affected.  Many passengers were not warned in advance.  Some passengers travelling for special occasions such as weddings and important family events have arrived at the airport to find that they are not going to be able to attend the event.

Ryanair is one of the consistent offenders when it comes to delayed and cancelled flights.  They are of course a budget airline however, the law requires that they take all reasonable measures to avoid delays and cancellations.  

WHAT ARE YOU ENTITLED TO:

If the delay between the cancelled flight and a replacement flight is longer than three hours then you are entitled to:-

  1. Two free phone calls or emails
  2. Free meals and refreshments appropriate to the delay
  3. Free hotel accommodation and hotel transfers if an overnight stay is required.

You are entitled to be rerouted to your final destination at a later date convenient to you.  This can include alternate flights and booking seats with other airlines.  Alternatively, you are entitled to cancel the flight and obtain a full refund.

Compensation

Importantly, given that this strike is caused by the airlines own staff you are entitled to flight delay compensation in terms of Regulation 261/2004/EC.  The compensation due depends on the length of the delay between the original flight and any rescheduled flight.  It also depends on distance.  You can find further details in the table below.

FLIGHT COMPENSATION DUE FOR DELAY OF MORE THAN 3 HOURS CANCELLATION NOTICE WITH LESS THAN 7 DAYS NOTICE
Ireland to Scotland 250 Euros If new flight arrives more than 2 hours after original flight – 250 Euros.  

If new flight takes off more than 1 hour before original flight and arrives less than 2 hours after it – 125 Euros.
Germany to Scotland 400 Euros If new flight takes off more than 3 hours after original flight – 400 Euros.

If new flight departs more than 1 hour before original flight and arrives less than 3 hours after it – 200 Euros.
Sweden to Scotland 400 Euros If new flight takes off more than 3 hours after original flight – 400 Euros.

If new flight departs more than 1 hour before original flight and arrives less than 3 hours after it – 200 Euros.
Belgium to Scotland 400 Euros If new flight takes off more than 3 hours after original flight – 400 Euros.

If new flight departs more than 1 hour before original flight and arrives less than 3 hours after it – 200 Euros.
Netherlands to Scotland 400 Euros If new flight takes off more than 3 hours after original flight – 400 Euros.

If new flight departs more than 1 hour before original flight and arrives less than 3 hours after it – 200 Euros.

 

Don’t allow the airline’s lack of preparations to spoil your trip and don’t allow them to fob you off with a defence of extraordinary circumstances.  The Court have held that where the airlines staff strike this is not an extraordinary circumstance and they are due you compensation.  We have a specialist team standing by to assist you with claiming the compensation.  We are well experienced in standing up to large corporations such as airlines and will not allow them to get out of paying you what you deserve.

Further information on flight delay and cancelled flights can be found here.  Should you wish our assistance Talk to Thompsons on 0800 089 1331.

Blog by Alan Calderwood, Solicitor

Claim Now