At Thompson’s we would like to reassure all our clients that as far as possible we are operating as normal. The health and safety of our staff and clients is our primary concern during this outbreak and as such we are reviewing the situation on a regular basis and will be adapting our working practices following government guidelines. However, we have had to make some minor changes to how we are doing things.

Following Government guidelines, we have temporarily closed all of our offices and our staff are now all working from home using secure technologies to ensure they are able to continue to progress with existing and new cases as normal. All face to face meetings have been cancelled, however we are continuing to hold these meetings via phone and video calls. All the team are contactable on their direct dial numbers and email should you need to speak with your solicitor, please do not hesitate to talk to us about anything during this time.

We know these are uncertain and unsettling times for many of our clients, and the wider population, and things might look a little different for the foreseeable future. But our focus remains on our dedication, knowledge and strength that we provide to all our clients. We will continue to provide updates over the coming days and weeks in accordance with official guidelines and to keep everyone informed of the situation.

As always, for any concerns, advice and updates on your case; Talk to Thompsons.

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Thompsons Solicitors Scotland
Thompsons Solicitors Scotland

New shorts bought, sun glasses packed, requests from friends for duty free presents noted- You are all set for that summer holiday you’ve been looking forward to all year. Full systems ahead for some well-deserved R&R… unless you are flying with Ryanair.

The airline confirmed it would be cancelling an average of 50 flights per day for the next 6 weeks. Thousands of passengers travel plans are now in chaos. Airlines have for decades taken advantage of passengers by taking in money at the point of booking, using that money for cashflow and then cancelling last minute, overbooking, or delaying flights. Passengers are vulnerable because unlike a defective good which can be returned, or poor service in a restaurant which can usually be addressed, the passenger still needs to get to their destination and usually has limited alternatives.

What can passengers do? There is a breach of contract claim but airlines usually exclude any remedy in the small print of the terms and conditions. Thankfully, EU directive 261/2004 EC provides some relief for furious passengers whose flights are cancelled or delayed.  

Any passenger whose flight has been cancelled has a right to choose between a full refund within 7 days or an alternative flight. Often airlines attempt to offer coupons or air miles. You do not need to accept “store credit” you are entitled to cold hard cash!


In addition to the above, assuming the airline doesn’t have a defence i.e. cabin crew sickness away from base or weather etc, then if your flight is cancelled within 14 days notice you may be entitled to compensation if you fit one of the below categories. You are entitled to greater compensation depending on the length of the flight and further enhanced compensation if you are given less than 7 days notice. You are also entitled to reimbursement of reasonable costs incurred as a result of the cancellation i.e. hotels, car hire etc. Importantly, the compensation applies per passenger and includes children of all ages. Make sure you don’t miss out on your compensation, write to them or complete their online form and if they refuse to pay we recommend you seek specialist legal advice.

Distance Delay between arrival time of original flight and replacement flight Notice Compensation
Less than 1500KM
i.e. Edinburgh to Dublin
Replacement flight arrives over 4 hours later than original 7 - 14 days 250 Euros
Less than 1500KM
i.e. Edinburgh to Dublin
Replacement flight takes off 2 hours before original flight and arrives 2 hours after it 7 - 14 days 250 Euros
Less than 1500KM
i.e. Edinburgh to Dublin
Replacement flight arrives more than 2 hours after original flight Less than 7 days 250 Euros
Less than 1500KM
i.e. Edinburgh to Dublin
Replacement flight takes off more than 1 hour before original flight and arrives less than 2 hours after it Less than 7 days 125 Euros
1500km to 3000km
Manchester to Marrakesh
Replacement flight arrives 4 hours later than original 7 - 14 days 400 Euros
1500km to 3000km Replacement flight takes off more than 2 hours before original flight and arrives 3-4 hours after it 7 - 14 days 400 Euros
1500km to 3000km New flight takes off more than 2 hours before original and arrives less than 3 hours after it 7 - 14 days 200 Euros
1500km to 3000km Replacement flight arrives more than 3 hours after original flight Less than 7 days 400 Euros
1500km to 3000km Replacement flight departs more than 1 hour before and arrives less than 3 hours after Less than 7 days 200 Euros
Over 3500km
i.e. London to New York
Replacement flight arrives more than 4 hours after original 7 - 14 days 600 Euros
Over 3500km Replacement flight departs more than 2 hours before original flight and arrives less than 4 hours after it 7 - 14 days 300 Euros
Over 3500km Replacement flight arrives more than 4 hours after original Less than 7 days 600 Euros
Over 3500km Replacement flight takes off more than 1 hour before original flight and arrives less than 4 hours after it Less than 7 days 300 Euros

 

Blog by Alan Calderwood, Edinburgh Lawyer

 

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